Work Experience
- Directly managed enterprise-wide regulatory engagement strategies, serving as the primary liaison for federal examinations with the Federal Reserve, OCC, and FDIC.
- Developed and executed comprehensive advocacy strategies to influence legislative policy and federal rulemaking, ensuring alignment with long-term business interests and regulatory innovation.
- Oversaw the development of end-to-end risk management strategies, leveraging AI-driven analytics to improve decision-making accuracy by 40% and ensure full compliance with international data privacy standards.
- Led the development of advanced GRC and analytics ecosystems, achieving 53% faster reporting and enhanced data visibility for executive decision-making on average.
- Directed operational transformation and the development of scalable data platforms to support enterprise-wide AI-driven decision-making, resulting in a 61% reduction in manual tasks.
- Developed and implemented comprehensive Enterprise Risk Management (ERM) frameworks that integrated data-driven KRI monitoring, resulting in a 25% improvement in risk mitigation results.
- Developed quantitative risk assessment models to evaluate the impact of emerging regulatory changes and macroeconomic shifts on mortgage operations and data privacy standards.
- Led cross-functional risk workshops to align data governance initiatives with corporate risk appetite, ensuring 100% adherence to internal and external compliance benchmarks.
- Designed a centralized risk reporting dashboard that synthesized disparate data sources into a 'single source of truth' for C-suite and Board-level risk oversight.
- Conducted Third-Party Risk Management (TPRM) / Vendor Management assessments for enterprise clients, identifying and mitigating critical security gaps to reduce overall operational risk by 25%.
- Appointed to the Fair Lending Committee and served as an active member of the AI/Data Governance Committee; led the Compliance team as AML/BSA and Fair Lending Officer across Fraud Investigations, Consumer Complaints, and Regulatory Reporting.
- Served as the primary subject matter expert and accountable officer during federal and state regulatory examinations (AML/BSA, Fair Lending, Consumer Complaints, and Issues Management governance); coordinated responses to regulatory inquiries and managed audit readiness and remediation plans.
- Revamped the AML/BSA and Fair Lending programs by automating OFAC processes — reducing manual review time by 97.33% — and implementing a COSO ERM framework for risk assessments, ensuring 100% alignment with regulatory expectations.
- Shifted Compliance Testing to a risk-based unit by revamping testing scripts and leveraging statistical data sampling, increasing testing coverage by 18% and improving operational efficiency.
- Partnered with Operations to resolve systemic escalations and design scalable operating models that improved cross-functional delivery.
- Developed Regulatory Reporting database to ensure data consistency, which reduced FTE hours by 17% and helped identify root causes of LOS and process issues affecting data integrity and downstream reporting including HMDA and MCR.
- Developed data structures for Fair Lending Regression Analysis and established formula-based semi-automated Risk Assessments to enhance organizational compliance and data quality.
- Participated in the AI Task Force to develop enterprise AI strategy and established governance frameworks, including protocols for ethical AI, ensuring compliance with regulations and data integrity.
- Collaborated with the enterprise data team to implement a scalable data platform and data governance frameworks, reducing data inconsistencies by 24%, increasing retrieval speeds by 21%, and ensuring 100% compliance across enterprise data initiatives.
- Provided strategic consulting in enterprise risk, IT risk, and governance using the COSO ERM framework, driving strategic data and compliance initiatives for mortgage lenders.
- Led fair lending programs and regulatory filings (NMLS, MCR, HMDA), achieving a 29% improvement in compliance outcomes through advanced regression and steering analyses.
- Designed controls to address operational gaps, reducing compliance failures by 63% and enhancing monitoring for call centers and cybersecurity risks.
- Developed advanced analytics and GRC systems that improved risk visibility and accelerated regulatory reporting efficiency by 42%.
- Built statistical sampling methodologies for quality control and implemented comprehensive Third-Party Risk Management (TPRM) / Vendor Management programs.
- 48% reduction in operational risk exposure through predictive analytics
- 53% improvement in audit pass rates
- 68% reduction in compliance costs via GRC platform deployment
- Directed the full-lifecycle development of an Enterprise Data Mart and AI-driven GRC systems and framework, providing real-time KPIs/KRIs that reduced operational overhead by 47%.
- Led the Risk and Compliance team across Risk Governance, with direct oversight of the Regulatory Reporting, Mortgage Licensing, Third-Party Risk Management (TPRM) / Vendor Management, and Corporate Policy and Procedures teams.
- Chaired the Operations Risk and Technology Committee, providing strategic counsel to the C-suite on legislative policy impacts and orchestrating enterprise-wide risk governance and regulatory policy frameworks.
- Directed Business Continuity Planning (BCP) and Disaster Recovery (DR) strategies, ensuring operational resilience and regulatory alignment across the enterprise.
- Co-led regular simulation exercises with the CISO to validate operational readiness and identify improvement opportunities for Business Continuity and Disaster Recovery plans.
- Led the development of AI-driven RPA solutions and automated LOS review processes, increasing operational efficiency by 28%.
- Directed IT Risk/Cybersecurity frameworks aligned with COSO ERM, reducing risk issues by 19% through enhanced automated oversight.
- Architected scalable operational models and delivery frameworks to close organizational gaps, ensuring risk controls aligned with enterprise ROI objectives.
- Led a cross-functional team of 22, including 8 managers, fostering a data-driven culture through analytics workshops and high-quality performance management, while championing the democratization of data through self-serve reporting, automated dashboards, and data extracts.
- 36% reduction in issue resolution time
- 72% savings in compliance-related costs via GRC systems
- 53% mitigation of vendor-related risks through TPRM frameworks
- Delivered enterprise-wide risk and compliance strategies for 7 mortgage lenders, focusing on regulatory data alignment and governance frameworks.
- Directed database development and statistical data modeling initiatives to address operational gaps, achieving a 28% reduction in gaps and resolving compliance system failures.
- Executed regression analyses for fair lending evaluations and redlining reviews, ensuring data-driven regulatory adherence.
- Designed scalable operating models and per diem metric analyses for California-based lenders, maintaining full compliance and achieving a 15% increase in operational efficiency.
- Served as the primary compliance contact, leading the development of GRC systems, regulatory databases (HMDA, tracking and reconciliation mainframe), and social media monitoring, which improved compliance accuracy by 84%.
- Led strategic analytics initiatives that reduced compliance risks by 27% through cross-functional process improvements and predictive modeling.
- Partnered with the Chief Fair Lending Officer to execute statistical analyses (regression, redlining, steering), achieving a 68% improvement in audit outcomes.
- Developed an Operational Risk model and updated QC systems using statistical sampling, reducing operational failures by 34% in the first year.
- Created a systematic approach for the Licensing Department to manage non-licensable activities and NMLS reporting, reducing filing errors by 39%.
- Designed and implemented compliance tools and applications that drove a 42% increase in departmental efficiency and faster decision-making.
- Partnered with product and credit teams to embed predictive models into core products, driving a 20% increase in engagement and revenue.
- Trained a team of 5 analysts in advanced programming and led monthly analytics workshops to foster a data-driven culture.
- Developed a data literacy and culture program to enhance understanding and effective use of data across the compliance organization.
- Collaborated on the development of an Azure-based modern data architecture to support enterprise-wide data initiatives and AI/ML integration.
- 67% reduction in processing time via HMDA review system
- 32% reduction in compliance costs through enhanced GRC systems
- 68% improvement in audit outcomes through fair lending programs
- Served as a senior member of the Portfolio Risk and Analytics Management Team, overseeing the production and maintenance of 93 monthly reports and risk models for compliance and asset management.
- Instituted a holistic reporting approach to quantify risk metrics and recommended workflow changes that improved operational efficiency by 26% across multiple business units.
- Developed key data structures for the ASPECT dialer system, investor data reporting (S&P, Moody's), and standardized metrics for regulatory agencies and GSEs.
- Created the Portfolio Risk monthly reporting package, providing actionable insights to 13 executive team members and boosting operational consistency and transparency.
- Directed all compliance reports and strategic initiatives for the compliance division while supporting mortgage state licensing efforts.
- 26% improvement in operational efficiency through streamlined portfolio risk reporting
- 71% reduction in reporting errors with standardized metrics
- 49% cost savings through actionable portfolio risk insights